Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Job ID: 40108
Location: Kalispell, MT
Category: Office Support
Employment Type: Contract-to-Hire

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Customer Service Specialist

A group of property and casualty insurance industry experts based in Kalispell Montana is hiring a Customer Service Specialist. They are a customer-centric company with great product, excellent support, and a fun, fast paced work environment. Offering a cloud based property and casualty insurance administration platform to help clients grow and scale their businesses with cutting edge technology.

If you are an enthusiastic and detail-oriented person and are ready to be part of a fast-paced collaborative team providing creative solutions and unparalleled service through every client interaction, this is a great opportunity for you. You’ll be answer incoming calls and chats, researching and resolving client concerns, complete policy reviews, and become proficient in insurance business – primarily home owners policies.

Why you want this position:
  • Competitive starting wage of $20-$23 for an entry level customer service role
  • Full-time schedule
  • Robust benefits, which include: 
    • 100% paid employee health coverage (HDHP) with $100 employer paid HSA per month, $200 a month after one year
    • 6% 401k match
    • Group benefits offered at a reduced rate – Vision, dental, accident insurance etc.10 vacation days and 6 personal days per year, 15 vacation days after 5 years and 20 vacation days after 10 years
    • Company buys lunch every Wednesday and breakfast on Mondays
    • 10 paid holidays per year
  • A lot of room for growth into higher level customer service roles, data analyst roles, account executive roles
  • Approximately 90 day training program and they pay for you to get AIM certification and go through another one of their online courses

Essential Duties & Activities:
  • Welcome incoming calls and provide creative solutions and support
  • Resolve client concerns efficiently
  • Review new business applications and complete policy reviews, guiding users to relevant information.
  • Verify required documents, payments and charges, identify and correct any inconsistencies
  • Promote customer loyalty by building and maintaining strong business relationships

  • Outstanding verbal communication and phone skills
  • Well-organized, excellent attention to detail, and able to handle high-pressure situations
  • Willing to provide unparalleled customer service while responding to a fast-paced environment
  • Ability to type 45 WPM and use a 10-key (required)
  • 1-3 years customer service, administrative, or call center experience (preferred)
  • Familiarity with insurance processing preferred
  • Lift up to 40 pounds
Get in touch! Call or text 406-752-0191 to reach Jared, your career coach, in our Kalispell LC Staffing Office.

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