Front Desk Associate
Front Desk Associate
Job ID: 40820
Location: Whitefish , Montana
Category: Hospitality & Food Service
Employment Type: Contract-to-Hire
Whitefish, MT
A well-regarded resort property in the heart of Whitefish, Montana, is hiring a friendly and detail-oriented Front Desk Associate to join its hospitality team. Known for its comfortable lodging and personalized service, the resort provides a welcoming base for visitors exploring the area's outdoor adventures, vibrant downtown, and scenic surroundings. Guests enjoy a stay that balances relaxation and recreation, all in a setting that reflects the natural beauty of Montana.
The Front Desk Associate serves as a key point of contact for all guests, handling tasks such as check-in/out, booking assistance, guest communications, and coordination with other departments. This role supports the flow of daily operations by working alongside teams like housekeeping, bell staff, and guest services to deliver an exceptional experience. Ideal candidates are team players with strong communication skills, a proactive attitude, and a passion for hospitality.
Pay: $18 to $20/hour, based on experience
Schedule: Full-time
Essential Functions and Duties:
- Greet and check guests in and out with efficiency and warmth
- Assist with reservations, cancellations, and general booking inquiries
- Respond to guest needs and questions in person, by phone, or via email
- Resolve guest concerns with professionalism and a commitment to satisfaction
- Accurately manage room charges, folios, and daily audit tasks
- Present property details and services with confidence and hospitality
- Coordinate with internal departments to ensure smooth daily operations
- Provide recommendations for local activities, dining, and amenities
Qualifications:
- Strong interpersonal and verbal communication skills
- Prior experience with hospitality software systems (RDP experience a plus)
- Basic computer skills and written communication
- Ability to upsell and promote services or packages when appropriate
- Committed to maintaining discretion and confidentiality
- Professional demeanor and ethical judgment
- Dedicated to exceptional customer service and teamwork
- Must pass a background check
Get in touch! Call or text Twyla (406) 295-1346 to reach our Kalispell LC Staffing Office.
40820