Office Assistant / Dispatch
Office Assistant / Dispatch
Job ID: 42291
Location: Kalispell, Montana
Category: Office Support
Employment Type: Contract-to-Hire
A local HVAC provider delivering trusted heating and cooling services to homes and businesses throughout the Flathead Valley is seeking an Office Assistant / Dispatcher. With a reputation for prompt service and skilled craftsmanship, the team specializes in installation, repair, and maintenance of a wide range of systems. They emphasize reliability, energy efficiency, and customer care, while fostering a hands-on, collaborative workplace where employees take pride in their work and the communities they serve.
This position keeps daily service operations organized and running smoothly by coordinating scheduling, dispatch, customer communication, and field support. The ideal candidate is organized, dependable, detail-oriented, and comfortable managing multiple priorities in a fast-paced, customer-focused environment.
Why You Want This Position:
- Starting Wage: $21/hour, depending on experience
- Schedule: Monday through Friday, 7:30 a.m. to 4:30 p.m.
- Benefits for eligible employees:
- Medical Insurance
- 401k Plan with a company match
- PTO and paid holidays
Essential Functions and Duties:
- Prepare for the day by ensuring systems, schedules, and resources are ready for an efficient start
- Monitor daily DSR procedures, manage the call board and call pyramid, and assist with dispatching as needed
- Communicate with customers regarding appointment timing, technician delays, and service updates to ensure clear expectations
- Research customer needs, coordinate field support and runners, and assist Service Managers and Technicians with daily requests
- Monitor warranties and callbacks, promptly communicating issues to department managers for resolution
- Provide general administrative support, including data entry, filing, accounts payable, spreadsheets, after-hours phone coverage, and assisting department teams with daily tasks
Qualifications:
- Previous experience handling phone calls and entering information accurately into computer systems
- Strong organizational and multitasking skills with the ability to prioritize competing demands
- Dispatching or scheduling software experience preferred
- Calm, professional, and customer-focused communication style
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
- Reliable, proactive team player with strong problem-solving skills and the ability to collaborate with field and office staff
If you are interested in this opportunity, call or text 406-298-2613 to reach Laine with LC Staffing Office
42291