Service Advisor/Writer
Service Advisor/Writer
Job ID: 41198
Location: Missoula, Montana
Category: Professional - Technical
Employment Type: Contract-to-Hire
Missoula, MT
A well-established commercial truck dealership and service center is seeking a skilled Service Advisor / Writer to join its professional, customer-focused team. This organization is known for providing reliable service, quality repairs, and dependable support to drivers, fleets, and regional transportation partners.
This temporary position provides short-term coverage during a medical leave and offers a great opportunity for someone looking to earn some extra cash heading into the holiday season. The Service Advisor plays an essential role in supporting customers and ensuring a smooth, positive service experience by working closely with both customers and technicians to understand concerns, coordinate repairs, and help keep vehicles operating reliably. The ideal candidate brings strong communication skills, a commitment to quality, and a desire to provide exceptional service in a fast-paced environment.
Why You Want This Position:
- Starting Wage: $22/hour, depending on experience
- Schedule: Full-time, short-term with potential for long-term
- Benefits for eligible employees:
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) plan with company matching
- Employee discounts on products and services
Essential Functions and Duties:
- Assist customers in person and by phone, following service processes and standards
- Manage the full-service transaction, from scheduling appointments to final invoicing and payment
- Coordinate technician schedules, monitor repair progress, and support overall workflow efficiency
- Collaborate with the parts department to gather information and prepare accurate repair estimates
- Work with outside vendors to arrange and manage required sublet repairs
- Support warranty processing by gathering documentation and working with the warranty team to maximize recovery
Qualifications:
- Service Writing experience preferred
- Computer Skills (Excel, Word, Excede OS)
- Excellent communication and time management skills
- Strong problem solver with the ability to think outside of the box
- Solid written and verbal communication skills including excellent customer service and phone skills
- High school diploma or equivalent
- Ability to pass pre-employment background and drug screenings
Get in touch! Call or text Sheri (406) 295-1346 with LC Staffing
41198