Director of Front Office
Director of Front Office
Job ID: 40892
Location: Whitefish, Montana
Category: Hospitality & Food Service
Employment Type: Professional Placement
Whitefish, MT
A beautiful local resort in Whitefish, Montana, is currently seeking a Director of Front Office to join their team. With upscale accommodations and a commitment to exceptional service, this resort offers a convenient and inviting location just minutes from local dining, outdoor recreation, and some of the region’s most iconic destinations. Whether our guests are looking for adventure, relaxation, or both, they can enjoy an experience that blends comfort, style, and authentic hospitality.
This leadership role is responsible for overseeing the daily operations of the Front Office, Valet, Transportation, and Concierge teams. The position focuses on guiding and developing departmental managers, ensuring clear communication, and upholding high standards of service and cleanliness. With an emphasis on efficiency and guest satisfaction, this role plays a key part in driving overall performance and maximizing profitability.
Why You Want This Position:
- Competitive Wage: Up to $70,000/year, depending on experience
- Schedule: Full-time, year-round
- A full benefits package, including paid holidays, paid time off, insurance, and company discounts
Essential Functions and Duties:
- Oversee daily operations and long-term planning for all rooms department functions, ensuring efficient and effective service delivery
- Manage departmental budgets, control labor costs, and support the achievement of financial goals, including revenue and profitability targets
- Develop and implement operational tools and standards in collaboration with department managers, including budgeting, forecasting, and job descriptions
- Ensure guest satisfaction by monitoring service quality, addressing complaints, and adapting policies to meet changing demands and market conditions
- Hire, train, supervise, and support management staff in line with company policies and performance standards
- Maintain compliance with all hotel policies and procedures while actively participating in leadership meetings and hotel activities
Qualifications:
- 4-year college degree preferred
- 1–2 years of experience in guest services and hospitality preferred
- Prior supervisory or management experience preferred
- Knowledge of hotel operations, sanitation standards, and use of cleaning chemicals
- Ability to perform moderately complex financial calculations and reporting
- Strong interpersonal skills to effectively work with staff, vendors, and contractors
- CPR/First Aid training a plus
- High school diploma or equivalent required
40892