Customer Service Representative
Customer Service Representative
Job ID: 40519
Location: Missoula, Montana
Category: Office Support
Employment Type: Contract-to-Hire
Customer Service Representative
A highly successful Missoula HVAC company of 35 years is looking for a career-minded Customer Service Representative to join their team. This locally owned and operated family business is committed to outstanding customer service and offers an excellent opportunity to join a great group of HVAC professionals.
Essential Job Duties:
- Answer and direct incoming calls providing excellent customer service.
- Schedule Service and Maintenance appointments.
- Check for voicemails from customers.
- Check email – Bookable calls (online submissions / direct messages from customers or vendors)
- Process Vendor Bills, Returns, Customer Invoices, and payments.
- Check mail, scan, and file documents promptly.
- Manage Customer Collections.
- Maintain vehicle maintenance log.
Why you want this position:
- Starting wage: $17/hour DOE
- Hours: 8:00 a.m. – 4:30 p.m. (30-minute unpaid lunch)
- Fast paced and family friendly
- Health and Life Insurance, 401(k)
- Paid holidays and PTO
Qualifications:
- Experience in the HVAC industry or mechanical knowledge/construction is helpful but not required.
- Maintain a friendly phone demeanor even when dealing with upset customers.
- Familiar with Microsoft Office Suite (Excel, Word, and Outlook Calendars.)
- Be quick-thinking and organized.
- Professional communication and time management skills.
Get in touch! Email [email protected] for more information!
Job #40519
