Patient Relations Specalist
Patient Relations Specalist
Job ID: 41607
Location: Kalispell, Montana
Category: Healthcare
Employment Type: Contract-to-Hire
An outpatient physical therapy clinic in Kalispell is seeking a Patient Relations Specialist. They provide individualized rehabilitation focused on helping patients recover from injury, reduce pain, and restore full function. Working with a wide range of conditions from sports injuries to post-surgical recovery, the team develops personalized plans designed to get patients back to daily activities. Known for attentive care and strong outcomes, the clinic takes a performance-driven approach to helping individuals move better and stay active.
The Patient Relations Specialist serves as the primary point of contact for patients, ensuring a welcoming experience. This position balances front-desk responsibilities with insurance coordination, payment collection, and collaboration across our clinical and support teams to ensure smooth, efficient care delivery.
Starting Wage: $18 to $20/hour, depending on experience
Schedule: Monday through Friday – 8 a.m. to 5 p.m.
Essential Functions and Duties:
- Greet patients in person and by phone, maintaining a professional and welcoming environment
- Schedule appointments and manage follow-ups
- Verify insurance coverage and explain benefits and patient responsibilities
- Collect and process payments accurately
- Maintain and update patient records and documentation
- Support administrative tasks and front-desk process improvements
Qualifications:
- Associate’s degree in healthcare administration or related field preferred
- Experience in front-desk, reception, or healthcare administrative roles
- Background in physical therapy, rehab, or outpatient settings preferred
- Understanding of PT workflows, documentation, and patient care processes
- Proficiency with scheduling or practice management software
- Familiarity with insurance plans and terminology
- Strong interpersonal, organizational, and multitasking skills
- Detail-oriented with a patient-centered approach
- Ability to pass a pre-employment background screening
Get in touch! Call or text 406-295-1346 to reach Destiny, your career coach, in our Kalispell LC Staffing Office.
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