Customer Service Representative

Customer Service Representative

Customer Service Representative

Location: Missoula, MT
Category: Office Support
Employment Type: Temp-to-Hire
Job ID: 38644
Date Added: 08/03/2022

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Are you a problem solver and enjoy working with people? 
LC Staffing is looking for a Customer Service Representative for a local Missoula manufacturing company. 

General Duties:

  • Provide customers with technical assistance for the company’s products. 

  • Issue Returned Merchandise Authorizations (RMAs) for products returned in accordance with company policy. 

  • Process customer replacement part orders via phone, e-mail, and the company’s web store. 

  • Generate and maintain the reports related to customer service and warranty issues as directed by management. 

  • Communicate customer feedback internally to support product development. 

  • Facilitate and provide logistical support for issue resolution. 

  • Support other Customer Service Team Representatives, allowing the team to meet and/or exceed company’s goals as established by management. 

Perks & Benefits

  • Casual work environment (including attire!) with a fun company culture.
  • Regular Monday – Friday hours.
  • Regular employee events during work like BBQs, popcorn in the afternoons (yes, we have a popcorn machine), pizza days, birthday celebrations, and more!
  • Management has an open-door policy.
  • We embrace constant improvement and strive to always find a better, faster way to do things.
  • Awesome health benefits (and we help you pay for most of them) –
    • Health insurance
    • Dental insurance
    • Vision insurance (employee paid)
    • Short term disability
    • Long term disability (employee paid)
    • Life insurance
    • Flexible spending accounting (employee paid)
    • Dependent care spending account (employee paid)
  • 401k match of up to 4% with immediate vesting.
  • Employee discounts on Verizon and Sprint cell phone plans. 

Starting wage:
$17-$18.00/hour DOE

Get in touch! Call or text 406-542-3377 for Haley in our Missoula LC Staffing Office. 

38644

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