Auto Customer Service Specialist

Auto Customer Service Specialist

Auto Customer Service Specialist

Location: Missoula, MT
Category: Office Support
Employment Type: Temp-to-Hire
Job ID: 38635
Date Added: 08/02/2022

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Do you care about cars, and the people who drive them? LC Staffing is hiring an Auto Customer Service Specialist for a Missoula auto body shop. The Customer Service Specialist works closely with their Sales Team, customers, and insurance associates to provide an exceptional customer experience.

Job Description

– Contact insurance companies for claim information, repair approval, supplemental requests and approvals and any other information that needs to be relayed to the insurance company or obtained from them.
– Manage and audit the customer experience through updates on vehicle repair status, claim status and assisting the customer through the repair and claim process as needed.
– Manage and audit customer files with all documentation and notes.
– Collaborate with all necessary Team Members throughout the course of repairs.
– Bill and close all repair files and follow up on Accounts Receivable.
– Review final bill and completed repairs with customer upon delivery of vehicle.
– Assist Receptionist with answering incoming phone call on 6 inbound lines, directing them to appropriate individuals and taking/forwarding messages as necessary.
– Assist with walk-in traffic, checking in/out vehicles for customers and accepting towed in vehicles.
– Perform any additional duties as assigned by the Office Manager and Production Manager

Requirements
– Detail Oriented skill set
– Multi-task Oriented skill set
– Data entry skill set (will utilize CCC One Management system to initiate, log, and track internal and external communications, access and track reports, and audit claims; additional computer skills include knowledge of Window Office Products (Word, Excel, Outlook)
– Excellent organizational skills — including, but not limited to: documentation, follow-up, ability to prioritize, etc.

Work Schedule: Monday – Friday 7:30am to 5:30pm (may have flexibility in schedule – open to discussion)

Compensation: $16-$20

Benefits : Medical, Dental and Vision, Simple IRA 3% match, 

Get in touch! Text or call Nate in our Missoula Office at 406-542-3377 today


38635

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